Facility Policies & Procedures

Facility, Field House, Gyms, Pool, & Adventure Zone

Ages 7 & under

Must have adult (16+) supervision

Batting Cages & Racquetball Courts

Ages 14 & under

Must have adult (18+) supervision

Wellness Floor, Track, & Fitness Studios

Ages 15+

unless youth ages 12-14 with Gold Card

Weight Room

Ages 15+

Child Watch

Ages 6 weeks - 7 years

There is a set of locker rooms on each side of the building for use. The upgraded adult locker rooms for individuals 18 and older have access to the whirlpool and sauna. The main locker rooms are for all ages and access the pool area. The 24/7 locker rooms are for anyone 15 and older to access. No electronic devices, including cell phones, are to be used inside the locker rooms. The Y is not responsible for lost, stolen or damaged items; please secure your items in the locker. A personal lock can be brought in and used on a daily basis.  

We're a FAMILY facility. We ask that you dress accordingly.

  • Tank tops, bras, & sleeveless shirts must cover the chest and midriff. No exposed midriff or cleavage while exercising (in any body position).
  • Shorts/pants must cover the buttocks and not be see-through
  • Swimming apparel is required and restricted to the pool area, sauna and whirlpool.
  • Non-marking shoes are to worn in the gyms, racquetball courts and fitness areas. 

The Norfolk Family YMCA staff has the right to define inappropriate dress when necessary and have the authority to ask patrons who violate this policy to change or leave the facility.

YMCA facilities and grounds are smoke-free, drug-free and alcohol-free environments.

The YMCA is not responsible for lost or stolen property. However, we do keep lost and found items whenever possible. Please go to the Welcome Center for any lost inquiries. 

Winter Weather Policy:

  • When Norfolk schools have a 10:00am late start - Group fitness classes begin at noon. Evening child watch only.

  • When Norfolk schools cancel school - No group fitness classes, child watch, youth activities (sports, Tae Kwon Do, gymnastics, swim lessons, youth fitness), adult sports, or training courses/social events.

  • When Norfolk schools has early dismissal - No fitness classes, evening child watch, evening youth activities (sports, Tae Kwon Do, gymnastics, swim lessons, youth fitness), adult sports, or training courses/social events.

Kids Club is always on a TBD basis. Our 24/7 side will always remain open with access to Weight Room, Wellness Floor, & Track. Field House, Gyms 3/4, & Adventure Zone access will be on TBD basis, depending on staff availability.


Severe Weather Policy:

In the event that alerts and/or sirens sound due to severe weather or possible tornados, all staff is directed to move all members and guests to sheltered areas (locker rooms, bathrooms, back hallway).

Food is only allowed in the Welcome Center. Beverages with secure, closed lids are allowed throughout the facility. No gum or glass containers are allowed.


We ask that you provide us with 24 hours notice of cancellation for any personal training or reformer sessions. We reserve the right to charge for any sessions that are missed without notice.

All cases of accident, injury or unusual incidents should be reported to a staff person on duty or to the front desk. The Y assumes no responsibility for injuries incurred while participating in YMCA activities.

The YMCA photographs and/or videotapes our members and program participants in various activities. Some of this material is used for marketing and/or fundraising. If you do not want to be photographed, please tell the photographer or step out of the shot. Cameras are not allowed in the locker rooms.